A Service Reception Supervisor is a position typically found in automotive service centers or repair shops. This role involves supervising and coordinating the activities of the service reception area, where customers check in their vehicles for maintenance or repair services.
To excel as a service reception supervisor, you should have strong leadership and communication skills. You should also possess excellent customer service abilities, problem-solving capabilities, and the ability to handle difficult situations with tact and professionalism. Additionally, being organized, detail-oriented, and having a good understanding of administrative tasks and systems will contribute to your success in this role.
Job Highlights
- Company Name: Al Futtaim Group
- Job Role: Customer Service and Call Center
Responsibilities:
- Customer service: Ensuring excellent customer service by greeting customers, addressing inquiries, and providing accurate information about services, prices, and estimated timelines.
- Service coordination: Coordinating the scheduling and allocation of service appointments to technicians, ensuring efficient use of resources and timely completion of jobs.
- Supervision: Managing and supervising the service reception team, including training, performance management, and providing guidance on customer service and administrative tasks.
- Workload management: Monitoring the workflow in the service reception area, assigning tasks, and ensuring that customer service targets and service level agreements are met.
- Service documentation: Overseeing the accurate and timely completion of service-related paperwork, including work orders, service reports, invoices, and warranty claims.
Skills:
- Exceptional customer service skills
- Strong leadership and supervisory skills
- Time management skills
- Excellent verbal and written communication skills
- The ability to think analytically
- Strong conflict resolution skills
Qualification
- Bachelor’s degree
- 3 to 5 years of experience
Job Details
| Job Location | Abu Dhabi, United Arab Emirates |
| Company Industry | Accounting |
| Company Type | Employer (Private Sector) |
| Job Role | Customer Service and Call Center |
| Employment Type | Full-Time Employee |
| Monthly Salary Range | Unspecified |
| Number of Vacancies | 1 |
Preferred Candidate
- Residence Location: United Arab Emirates. Service Reception Supervisor
| For Update | TodayAims.com |
| For Apply | Apply Here |