As a technical advisor, your role is to provide expertise and guidance on technical matters to customers, clients, or internal teams within your organization. You serve as a knowledgeable resource who can address technical inquiries, troubleshoot issues, and offer solutions. Create or contribute to the development of technical documentation, user guides, troubleshooting guides, FAQs, or knowledge base articles. Conduct training sessions or workshops to educate customers or internal teams on product usage, best practices, or new features. Technical Advisor
Technical Support: Provide timely and accurate technical assistance to customers or clients who encounter problems with products, software, or services.
Product Knowledge: Develop a deep understanding of the products or services offered by your organization. Stay updated on technical specifications, features, functionalities, and potential issues. Communicate this knowledge effectively to customers and colleagues.
Documentation and Training: Create or contribute to the development of technical documentation, user guides, troubleshooting guides, FAQs, or knowledge base articles. Conduct training sessions or workshops to educate customers or internal teams on product usage, best practices, or new features.
Pre-Sales Support: Assist the sales team by providing technical expertise during the pre-sales process. Collaborate with sales representatives to understand customer requirements, propose suitable technical solutions, and address technical concerns or objections.
Post-Sales Relationship: Build and maintain strong relationships with customers after the sale. Follow up on technical inquiries, ensure customer satisfaction, and identify opportunities for upselling or cross-selling related products or services.
Skills
Experienced and certified Diagnostics Master Technician (DMT)
