A Customer Service Executive is a professional who interacts with customers on behalf of a company or organization, providing assistance, addressing inquiries, and resolving issues to ensure customer satisfaction. Their primary responsibility is to deliver exceptional customer service and maintain positive customer relationships.
Responsibilities
- Responding to customer inquiries and providing assistance through various channels (phone calls, emails, live chat, social media).
- Handling a wide range of customer concerns, including product or service inquiries, order tracking, billing issues, and technical support.
- Investigating and resolving customer complaints or problems, identifying the root cause, and offering appropriate solutions.
- Developing a deep understanding of the company’s products or services to provide accurate information and guidance to customers.
- Building and maintaining positive relationships with customers, demonstrating empathy, professionalism, and attentiveness to their needs.
- Assisting customers with placing orders, verifying order details, and providing updates on order status or delivery tracking.
- Managing customer complaints effectively, actively listening, empathizing, and taking appropriate actions to address issues.
- Communicating with customers in a clear, professional, and friendly manner, using effective verbal and written communication skills.
- Documenting customer interactions, inquiries, and resolutions accurately in a customer relationship management (CRM) system or other tracking tools.
- Collecting and analyzing customer feedback to identify patterns, trends, or areas for improvement.
Skills
- Maintaining a high level of professionalism and representing the company’s brand positively.
- Providing support during peak periods, special events, or product launches.
- Continuously improving customer service skills and contributing to a positive team environment.
- Excellent communication Skills
Job Details
| Job Location | Dubai, United Arab Emirates |
| Company Industry | Business Consultancy Services |
| Company Type | Unspecified |
| Job Role | Customer Service and Call Center |
| Employment Type | Full-Time Employee |
| Monthly Salary Range | $500 – $1,000 |
| Number of Vacancies | 1 |
Preferred Candidate
Residence Location: United Arab Emirates.
| For Update | TodayAims.com |
| For Apply | Apply Here |