A Teller, also known as a Cashier, is a front-line banking professional who handles various financial transactions for customers. They are typically stationed at the bank’s teller counter and provide services such as cash handling, deposits, withdrawals, and basic customer inquiries. Teller / Cashier-U Microfinance
Cash Handling: Accepting and dispensing cash accurately and securely, ensuring the proper verification and authentication of currency and coins.
Customer Transactions: Assisting customers with various financial transactions, including deposits, withdrawals, check cashing, money orders, and cash advances.
Account Management: Updating customer account information, such as address changes, contact details, and beneficiary updates, as per their instructions.
Cash Balancing: Maintaining an accurate cash drawer balance, reconciling transactions at the end of each shift, and reporting any discrepancies or shortages.
Customer Service: Providing friendly and professional customer service, answering customer inquiries, addressing concerns, and resolving basic account-related issues.
Compliance and Security: Adhering to bank policies, procedures, and security protocols to ensure the safety and confidentiality of customer information and financial transactions.
Record-Keeping: Maintaining accurate records and documentation of transactions, including receipts, deposit slips, and withdrawal slips.
Skills
Attention to Detail: Strong attention to detail to ensure accurate transaction processing and prevent errors in cash handling and account management.
Numerical Aptitude: Solid numerical and mathematical skills to perform calculations quickly and accurately, especially when processing cash transactions and counting large sums of money.
Multitasking and Time Management: The ability to handle multiple tasks simultaneously, prioritize workload, and manage time effectively in a fast-paced banking environment.
Problem-Solving: The capacity to handle and resolve basic customer issues, such as transaction errors, account discrepancies, or general inquiries, in a calm and efficient manner.
Ethics and Confidentiality: Upholding high ethical standards, maintaining confidentiality, and protecting customer information in compliance with privacy regulations.
