A Senior Service Management Specialist is a professional who specializes in managing and optimizing service delivery within an organization. They are responsible for ensuring that services are effectively designed, implemented, and maintained to meet the needs of customers or clients. The role encompasses various responsibilities and requires specific skills. Senior Service Management Specialist Job In Qatar
Service Design and Implementation: Collaborating with stakeholders to design and implement service offerings that align with business objectives and customer requirements.
Service Level Management: Defining and monitoring service level agreements (SLAs) to ensure that service performance targets are met or exceeded.
Incident and Problem Management: Overseeing the resolution of service incidents and problems, identifying root causes, and implementing preventive measures.
Change Management: Assessing the impact of changes to services, coordinating change activities, and minimizing disruption to service delivery.
Service Reporting and Analysis: Monitoring service performance metrics, analyzing trends, and preparing reports to identify areas for improvement and make data-driven decisions.
Training and Knowledge Management: Developing and delivering training programs for staff to enhance their service management skills and knowledge, as well as establishing knowledge management systems to capture and share best practices.
Stakeholder Relationship Management: Building and maintaining strong relationships with internal stakeholders and customers, understanding their service needs, and ensuring high levels of customer satisfaction.
Skills:
Service Design and Implementation: Ability to design and implement service offerings that align with business requirements and customer expectations.
Vendor and Supplier Management: Experience in managing vendor relationships, negotiating contracts, and monitoring service levels.
Process Improvement: Ability to identify areas for process improvement, implement changes, and measure the impact on service delivery.
Communication: Excellent communication and interpersonal skills to effectively engage with stakeholders, build relationships, and manage customer expectations.
Leadership and Teamwork: Strong leadership skills to guide and motivate teams, foster collaboration, and drive service excellence.
Qualification
Bachelor’s degree in Computer Engineering/Science, Electronics Engineering
10 years of progressive experience
Job Details
Job Location
Doha, Qatar
Company Industry
Recruitment & Employee Placement Agency
Company Type
Employer (Private Sector)
Job Role
Information Technology
Employment Type
Full-Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
Preferred Candidate
Residence Location: Qatar. Senior Service Management Specialist Job In Qatar
