Customer Service Representative Job In UAE 2024-Key One Realty

A Customer Service Representative is responsible for providing assistance, support, and solutions to customers before, during, and after their interactions with a company. They serve as a primary point of contact and play a vital role in maintaining positive customer relationships. Customer Service

Job Highlights

• Company Name: Key One Realty
• Job Role: Customer Service and Call Center

Representative

Customer Service Representatives require excellent communication, problem-solving, and interpersonal skills. They should be patient, empathetic, and able to remain calm under pressure. Additionally, strong multitasking abilities, attention to detail, and proficiency in using customer service software and systems are essential.

Customer Service Representatives play a vital role in providing excellent customer experiences and maintaining customer satisfaction. Their dedication to addressing customer needs, resolving issues, and building positive relationships contributes to the overall success and reputation of the company.

Responsibilities:

1. Customer Support: Respond to customer inquiries, concerns, and complaints through various channels such as phone, email, live chat, or social media.
2. Issue Resolution: Identify customer needs, troubleshoot problems, and provide appropriate solutions or escalate complex issues to higher-level support or relevant departments.
3. Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
4. Product/Service Knowledge: Develop a deep understanding of the company’s offerings to provide accurate information and guidance to customers.
5. Relationship Building: Cultivate positive relationships with customers by maintaining a professional and empathetic approach, understanding their requirements, and addressing their concerns promptly.
6. Documentation: Maintain detailed records of customer interactions, inquiries, and resolutions in the company’s CRM (Customer Relationship Management) system.

Skills:

• Strong verbal and written communication skills
• Ability to analyze customer issues
• Empathy and Patience
• Attentive listening skills to understand customer need
• Capable of managing multiple customer inquiries

Qualification

• High school diploma BSc/BA
• Experience as an office administrator

Job Details

Preferred Candidate

Residence Location: United Arab Emirates.