Customer Service Representative Job In Qatar 2024-Malomatia

A Customer Service Representative (CSR) is a professional who acts as a direct point of contact between a company or organization and its customers. They are responsible for providing assistance, support, and solutions to customers’ inquiries, concerns, and requests. The primary goal of a CSR is to ensure customer satisfaction and maintain positive relationships with customers. Customer Service Representative Job In Qatar 2024-Malomatia

Job Highlights

• Company Name: Malomatia
• Job Role: Customer Service and Call Center

Responsibilities:

• Customer Assistance: Interact with customers via various communication channels (phone, email, chat, or in-person) to provide information, answer inquiries, and address concerns or complaints.
• Order Processing: Assist customers in placing orders, tracking shipments, processing returns, and resolving any issues related to product or service delivery.
• Problem Resolution: Identify customer issues, troubleshoot problems, and provide appropriate solutions within company guidelines and policies. Escalate complex or unresolved issues to supervisors or relevant departments.
• Product/Service Knowledge: Acquire in-depth knowledge of the company’s products or services to provide accurate and comprehensive information to customers.
• Complaint Handling: Handle customer complaints with empathy, patience, and professionalism. Seek to resolve issues to the customer’s satisfaction while adhering to company policies.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, complaints, and resolutions using appropriate systems or software.
• Customer Relationship Management: Build and maintain positive relationships with customers by demonstrating empathy, active listening, and effective communication skills.
• Cross-Selling and Upselling: Identify opportunities to promote additional products or services to customers based on their needs and preferences.

Skills:

• Communication Skills: Excellent verbal and written communication skills to effectively interact with customers, listen to their concerns, and provide clear and concise information.
• Problem-Solving Abilities: Strong critical thinking and problem-solving skills to analyze customer issues and provide appropriate solutions or escalate them to the appropriate channels.
• Empathy and Patience: Ability to understand and empathize with customers’ concerns, remain calm and patient, and manage difficult or irate customers in a professional manner.
• Product/Service Knowledge: Thorough understanding of the company’s products or services to accurately address customer inquiries and provide relevant information.
• Time Management: Efficiently manage customer interactions and prioritize tasks to ensure timely responses and resolutions.
• Adaptability: Flexibility to adapt to different customer personalities, situations, and changing priorities.
• Computer Skills: Proficiency in using computer systems, customer service software, and knowledge of basic office applications.
• Teamwork and Collaboration: Ability to collaborate with colleagues, supervisors, and other departments to ensure effective customer service delivery.

Qualification

High School and Above

Job Details

Preferred Candidate

Residence Location: Doha, Qatar. Customer Service Representative Job In Qatar 2024-Malomatia