A Customer Service Representative (CSR) is a professional who acts as a direct point of contact between a company or organization and its customers. They are responsible for providing assistance, support, and solutions to customers’ inquiries, concerns, and requests. The primary goal of a CSR is to ensure customer satisfaction and maintain positive relationships with customers. Customer Service Representative Job In Qatar 2024-Malomatia
Job Highlights
- Company Name: Malomatia
- Job Role: Customer Service and Call Center
Responsibilities:
- Customer Assistance: Interact with customers via various communication channels (phone, email, chat, or in-person) to provide information, answer inquiries, and address concerns or complaints.
- Order Processing: Assist customers in placing orders, tracking shipments, processing returns, and resolving any issues related to product or service delivery.
- Problem Resolution: Identify customer issues, troubleshoot problems, and provide appropriate solutions within company guidelines and policies. Escalate complex or unresolved issues to supervisors or relevant departments.
- Product/Service Knowledge: Acquire in-depth knowledge of the company’s products or services to provide accurate and comprehensive information to customers.
- Complaint Handling: Handle customer complaints with empathy, patience, and professionalism. Seek to resolve issues to the customer’s satisfaction while adhering to company policies.
- Documentation: Maintain detailed and accurate records of customer interactions, inquiries, complaints, and resolutions using appropriate systems or software.
- Customer Relationship Management: Build and maintain positive relationships with customers by demonstrating empathy, active listening, and effective communication skills.
- Cross-Selling and Upselling: Identify opportunities to promote additional products or services to customers based on their needs and preferences.
Skills:
- Communication Skills: Excellent verbal and written communication skills to effectively interact with customers, listen to their concerns, and provide clear and concise information.
- Problem-Solving Abilities: Strong critical thinking and problem-solving skills to analyze customer issues and provide appropriate solutions or escalate them to the appropriate channels.
- Empathy and Patience: Ability to understand and empathize with customers’ concerns, remain calm and patient, and manage difficult or irate customers in a professional manner.
- Product/Service Knowledge: Thorough understanding of the company’s products or services to accurately address customer inquiries and provide relevant information.
- Time Management: Efficiently manage customer interactions and prioritize tasks to ensure timely responses and resolutions.
- Adaptability: Flexibility to adapt to different customer personalities, situations, and changing priorities.
- Computer Skills: Proficiency in using computer systems, customer service software, and knowledge of basic office applications.
- Teamwork and Collaboration: Ability to collaborate with colleagues, supervisors, and other departments to ensure effective customer service delivery.
Qualification
High School and Above
Job Details
| Job Location | Doha, Qatar |
| Company Industry | IT Services |
| Company Type | Employer (Private Sector) |
| Job Role | Customer Service and Call Center |
| Employment Type | Full-Time Employee |
| Monthly Salary Range | Unspecified |
| Number of Vacancies | 1 |
Preferred Candidate
Residence Location: Doha, Qatar. Customer Service Representative Job In Qatar 2024-Malomatia
| For Update | TodayAims.com |
| For Apply | Apply Here |