A Customer Service Agent, also known as a Customer Service Representative or Customer Support Agent, is a professional who interacts with customers on behalf of a company to provide assistance, address inquiries, and resolve issues. They play a crucial role in maintaining positive customer relationships and ensuring customer satisfaction. Customer Service Agent
A Customer Service Agent plays a crucial role in building and maintaining positive customer relationships and promoting customer loyalty. They need to possess strong communication, problem-solving, and interpersonal skills, as well as the ability to remain calm and professional in challenging situations. Providing excellent customer service is essential for enhancing the company’s reputation and fostering customer loyalty.
Job Highlights
- Company Name: Confidential Company
- Job Role: Administration
Responsibilities:
- Customer Support: Interact with customers through various channels, such as phone, email, live chat, or social media, to provide support, address inquiries, and resolve issues.
- Issue Resolution: Listen to customer concerns, analyze problems, and provide appropriate solutions or escalate complex issues to higher-level support or relevant departments.
- Product/Service Knowledge: Develop a deep understanding of the company’s products or services to provide accurate information, answer customer questions, and assist with product usage or troubleshooting.
- Order Processing: Assist customers with placing orders, tracking shipments, processing returns or exchanges, and handling billing inquiries.
- Complaint Handling: Handle customer complaints or escalations, investigate issues, and provide timely and satisfactory resolutions while maintaining a professional and empathetic approach.
- Documentation: Maintain detailed records of customer interactions, inquiries, complaints, and resolutions in the company’s CRM (Customer Relationship Management) system.
Skills:
- Excellent Communication
- Empathy and Patience
- Active Listening
- Problem-Solving
- Productivity Tools and Software
- Time Management
- Conflict Resolution
Qualification
- Bachelor’s Degree or Higher Diploma
- Female
Job Details
| Job Location | Doha, Qatar |
| Company Industry | Recruitment & Employee Placement Agency |
| Company Type | Employer (Private Sector) |
| Job Role | Administration |
| Employment Type | Full-Time Employee |
| Monthly Salary Range | Unspecified |
| Number of Vacancies | Unspecified |
Preferred Candidate
Residence Location: Doha, Qatar
| For Update | TodayAims.com |
| For Apply | Apply Here |